Store Policies

***PLEASE NOTE: Everyday Peacocks is not currently taking requests or orders.  For now I need to focus on other parts of my life that need my attention more. I hope I will have the opportunity to create for you all again some day–
it has meant so much to me!*** 

 


FeatherI’ve tried to make my store policies as complete and specific as possible, but please understand that as we grow, some of our policies might change. If you have any questions, or if you are unsure about any of the policies I have stated below, please don’t hesitate to contact me– my door is always open to my guests and friends!!! I hope we develop a great relationship. Let’s show off our feathers together!


 

Payment:

All prices are shown in USD.  Currently the only payment option I accept universally is Paypal. I do not start working on an item until payment is received along with any special requests. Then the piece is crafted specifically for you. (Please visit the Production Policies page for timeline guides.)
Because of the time involved in the transport of check or money order through the postal service, I typically do not like this method of payment– since it generally will add one to two weeks (sometimes more) onto the time it takes for me to deliver your jewelry to you. However, if you are very local to the Montreal region, or would like me to consider check, money order, or Canadian bank transfer of funds, please contact me before making a purchase so that we can discuss that option. As with a Paypal purchase, I will not begin working on your item until funds are received.

For any purchases made at Everyday Peacocks, you will receive a receipt by email within 24 business hours of purchase (Holidays or weekends may require 48 hours.) If you have not received an receipt within this time, please contact me so that I can resend it to you. This will help alleviate any delays that might otherwise be incurred.

I hope to accept direct credit card payments in the future, but as of right now, this is not an option. However, you do not need a Paypal account to make a purchase by credit card.  Just proceed to checkout and choose the option “Don’t have a Paypal account”.


Shipping:

I try to ship items two times per week, on Tuesdays and Fridays. Whenever possible I use the local postal system to help ensure the best shipping costs.​

I ship locally from Canada, so some duties and custom fees may be applied to international orders (except the United States). In most cases, these fees will be minimal, but you will most likely be asked to pay them upon delivery. I can not accept payment for these fees or quote you a price– they are determined by the customs agent in the country receiving the package.

Sometimes delays occur that are beyond my control, such as holidays, inclimate weather, or customs delays. Please do not hold me accountable for these as I cannot anticipate or avoid them. Likewise, I can not be responsible for theft or loss of any uninsured package. If you would like for your shipment to be formally insured, please contact me before purchase so that I can make any changes or arrangements that might be necessary.

I can expedite shipping if you like. Please contact me with dates and locations before purchase so that I can give you an accurate quote and make any necessary adjustments.

 

Refunds & Exchanges:

I’m sorry, but at this time I generally cannot accept returns. All items are made individually for each specific order, and many of these have been personalized in some way. I try to be completely accurate with my item descriptions. Please check the specifics carefully before purchasing to ensure the item meets your needs. If you have any questions about an item, please feel free to ask! I will answer your questions as thoroughly as I can.

Customer Satisfaction:

All of Everyday Peacock’s products are handmade and therefore no two are the same– even if they are similar. So I can understand that sometimes items will look slightly different than the picture representing them. For me, this is an exciting element of buying items from the artist. However, if you are not completely satisfied, or if your item is truly unusable for you, please contact me as to the nature of your complaint, and I will see what I can do to correct the problem. In some cases I may consider a store credit or exchange with a small restocking fee. This is strictly on a case by case basis. If an agreement can be reached, I will contact you by email to discuss the details. Please do not send any items to me without contacting me first–it will not ensure an exchange or refund.

If you ever have any problems with me or my shop, please contact me and I will do my best to resolve the issue. I want every Peacocks experience to be a fabulous one!